The Top 4 Soft Skills Needed to Work in Customer Service


Working in customer service involves a lot of interaction with customers in person, over the phone or through online chat. To succeed in a customer service representative role, you need to cultivate some important soft skills along with your technical experience and expertise. Soft skills are personality traits that can be hard to define and often lead to managers hiring based on gut instinct and how much they like a candidate. But there are soft skills that will certainly help you excel in customer service. Let’s take a closer look.

  1. Adaptability: Customer service roles can be stressful, so a company wants someone who is not easily upset by changes in priority or direction. Some people don’t handle it well and when new systems are introduced, break down or take a while to get up to speed. If you can adapt quickly to changes in the workplace, you may have the right attitude for a customer service position.
  2. Relationships: Customer service representatives are in a unique position to be in front of managers, co-workers and customers. That’s why it’s important to have good interpersonal skills. A customer service manager doesn’t want to handle personal vendettas, bullying or other negative situations between co-workers. But it’s also imperative you connect to your customers so they are satisfied with the service they’ve received.
  3. Communication: For the same reason, communication skills are at the top of the list of required soft skills for customer service representatives. You need to be clear and concise both over the phone and in writing. Passive aggressive or just overtly aggressive approaches don’t work. Good communications skills will walk a fine line between honesty and compassion. To be able to convey your thoughts and ideas will be paramount.
  4. Learning: Far too often, employees become complacent and stagnant in their roles and experience. But companies work with people who are willing to take on challenges and grow. They want to know they can trust their employees with projects and tasks they may have never done before. Someone who is willing to learn new things and take on new responsibilities in a customer service role will be valuable.

Are you focusing on your soft skills to make yourself more marketable to customer service employers?

At Professional Staffing Group, we work closely with customer service candidates to help them find the right company that matches their experience, skills and long-term goals. Register with us today and let us help you connect with the best customer service jobs in the area.

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