How to Help Your Employees Improve Their Customer Service Skills

  No matter your industry, customer service is an essential part of conducting business. So how do you help your employees improve their customer service skills? A good company will always strive to improve things, so let’s take a look at the skills you’ll want to enhance for your customer service strategy. By using these… Read more »

Three Ways to Improve Your Brand to Attract Top Talent

  When a company discusses branding, the understanding is very different in 2018 than it was just a few decades ago. It isn’t enough to buy a newspaper ad or list your company in the phone book. Today, a company brand will establish how people communicate about your business. Social media, word of mouth, and… Read more »

Get the Most Out of Interviewing Job Candidates

  Putting people in seats is not the goal of your hiring mission. You want to hire top candidates who can be future leaders within your organization. But how do you know what you’re looking for when it comes to interviews? Sure, you can go over their experience and tell them a little about the… Read more »

The Benefits of Having One-on-One Meetings With Employees

  Are you having one-on-one meetings with your employees? If so, it’s time look at whether these are a regular event or if you only set up these meetings to address problems. You may want to consider having regular one-on-one meetings to check in with each member of your team and discuss not only problems… Read more »

How to Immediately Set up New Hires for Success

  Onboarding is a big topic with human resources professionals today. And making sure new hires are set up for success before they even start is more important than ever. There is a startling statistic that most new hires leave before their first 90 days are up. To prevent this from happening in your business,… Read more »

Tips For Identifying a Negative Employee During an Interview

  Negativity is a contagion that, once introduced to an environment, is difficult to eradicate. So, how can you tell if a potential employee is going to bring that negative energy to your workplace? In the interview, you can ask some questions designed to get to the core of their personality to tell whether or… Read more »

How to Help an Employee Who Keeps Making Mistakes

  Everyone wants to get, and give, the benefit of the doubt. But what happens when an employee is continually making mistakes? They could be small ones, or they could be major mistakes that impact your entire business. While you may think firing is the only solution, there are other ways to get your employee… Read more »

Scientific Research on Identifying High-Potential Employees

  Most people think of hiring as an art form, but did you know there was science to it as well? Studies are showing how investing in the right employee makes it possible to maximize the returns of any given organization. So, what does this mean? What is the research showing when it comes to… Read more »

Tips For Successfully Implementing Change in the Workplace

  Change in the workplace can be difficult for management and staff alike. That’s why implementing it should be a smooth process starting from leadership down to ensure that everyone understands the positive benefits of the change. It can be helpful to know what has worked for other organizations and how you can incorporate these… Read more »

How to Get Your Employees to Perform at Their Best

  As a manager, you want to make sure your employees are performing to their maximum potential. There are a variety of management styles that can encourage staff to act efficiently and effectively at their jobs, but most often this is achieved by setting appropriate goals, developing a plan, empowering employees, assessing performance and making… Read more »