Responsibility, reliability, productivity, efficiency and effectiveness are all traits that are essential in the workplace. But if an employee is not accountable for their actions, any of these other attributes can suffer. So it’s important for managers to address poor performance as soon as possible. Use the SMART process – specific, measurable, attainable, realistic, and time-bound – to establish expectations and goals for the near and distant future. Here are some ways to help your employees improve their accountability on the job.
- Address the problem. Address what’s going on as soon as you recognize the problem. By letting the problem fester, it will only increase. It will not go away on its own. Shut down whatever is causing it and escalate the process to create improvements that will be more long term.
- Discuss it one on one. Talk to anyone involved one on one. If you continue to address this as a group problem, those who did not cause it will feel as though they are being blamed for the problem. Discuss it privately.
- Put yourself in their shoes. Don’t attack the employee. Try to drill down to what may have caused the problem and put yourself in their shoes. Understand how this happened and don’t be quick to place blame or set punishments.
- Set SMART goals. To improve the situation and solve the problem, employ the SMART process to improve the situation. This means setting specific, measurable, attainable, realistic, and time-bound goals that your employees can live up to.
- Follow up. The situation is not resolved just because you’ve gone through the process of discussing it with your employees and setting SMART goals. It’s important you follow up with your team to ensure the new goals are being met and mistakes aren’t being repeated.
Do you think you can improve your employee accountability?
At Professional Staffing Group, we focus on responsibility in the workplace. Contact us today and we can connect you with motivated employees who will be a great addition to your team.