HOT JOB OF THE WEEK: Dispatch/Inventory Manager

Dispatch/Inventory Manager

Our client is a diversified company with an established Transportation Services division. They are seeking their next Dispatcher / Inventory Manager. The client wants their next hire to be someone who is very motivated by the opportunity to grow with a company and who wants to contribute to the company’s ongoing success.

The Dispatch/Inventory Manager is a key position on the Transportation team and reports to Transportation Director. This is a direct hire, salaried position with a great benefits package, including quarterly bonuses if goals are met.

The company’s main office is located in Central Mississippi area with a branch office in Madison.

Read More: Dispatch/Inventory Manager…

    • Candidates must have strong organizational skills, a customer service orientation and an ability to provide drivers and clients with constantly changing information, while paying attention to details.
        • 1-2 years Transportation Dispatch experience is required. This means you must have routed and re-routed trucks, loads, and drivers as 70% of your job duties. Experience keeping track of which driver is available to run various routes on any given day is required. Knowledge of DOT and CDL regulations is required.

        • Please note that previous Dispatch experience in the Ambulance, Police, Medical Transportation, or Bus/Cab industries does not meet the requirements for this position.

      Experienced Truck Drivers with office skills who want to get off the road and back into an office setting will be considered.

      Overview of Duties

        • Gather and interpret relevant inventory management data and monitor key performance data to anticipate customer service problems, opportunities and risks.
        • Provide high level of customer service and clear communication to drivers and clients while dispatching in a constantly changing environment.
        • Respond to calls, emails, and texts from drivers and clients at a fast pace while thinking quickly and clearly. Must have sound judgment to address situations as they arise.
        • Manage, listen, and direct employees and vendors as well as partner with and ensure that daily tasks are met.
        • Participate in hiring, training and disciplinary action for all Truck Drivers.
        • Manage Attendance and leave time requests of all Drivers.

      Primary Areas of Responsibility

      – Inventory Management

        • Review and gather customer inventory levels from online database and reconcile daily
        • Communicate with sites for corrections as needed and adjust loads
        • Analyze, evaluate and dispatch in line with customer needs

      – Fuel Dispatch and Pricing

        • Forecast and set loads for future shifts
        • Evaluate, adjust and monitor dispatched loads
        • Price and coordinate daily dispatch of fuel with vendors
        • Review drivers’ hours of service ensuring safety and in line with DOT regulations
        • Prioritize and assign loads by inventory, customer, price, pull points and geography
        • Dispatch common carrier trucks

      – Customer Service

        • Receive and gather customer orders and communicate instructions to drivers
        • Ability to defuse situations, research problems and address concerns as needed

      – Truck Maintenance

        • Set up POs and schedule required truck maintenance, update and maintain DOT maintenance records
        • Communicate with drivers and vendors for scheduling required maintenance
        • Ability to coordinate truck and load changes due to breakdowns and quickly route deliveries to maintain schedule minimizing downtime and maintenance expense

      – Driver Management

        • Assist in the interview and hiring process for new drivers
        • Manage training and carding process for all drivers
        • Monitor all schedules to insure there are adequate drivers on duty
        • Participate in Driver Safety/Operations meetings

      Requirements

        • 1-2 years Transportation Dispatch experience is required. This means you must have routed and re-routed trucks, loads, and drivers as 70% of your job duties. Experience keeping track of which driver is available to run various routes on any given day is required. 
        • Must have working knowledge of and be comfortable using Microsoft Word, Excel, Outlook, Internet, email/scheduling software on a daily basis.
        • Comfortable with accurately entering billing information into an Excel document and keeping detailed notes for the Accounting department.
        • Knowledge of DOT and CDL regulations is required
        • Ability to understand spoken/written English

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