The interview process is intended for you, the employer, to get to know potential hires before making a decision. But not everyone knows the right questions to ask or how to evaluate the answers provided. There is one method that can help you dig deep into a candidate’s experience and motivation and get you the answers you need. Do you know what behavioral interviewing is? The idea is to find out how a candidate thinks in a situation similar to those that occur on the job. Here’s why you should add these questions to your interview and how to do it.
Test their ability to think quickly.
Unlike a question that involves a simple answer such as “do you have experience in human resources,” a behavioral question tells you how a person thinks. For example, “Tell me about a time when an employee came to you with a concern about another employee. How did you handle that?”
Find out how they respond when flustered.
There may even be instances when a behavioral question will catch a candidate off guard. Of course, it is imperative you are asking appropriate and legal questions, but that doesn’t mean you can’t throw a curve ball. For example, “Tell me about a time when you failed. How did that happen?”
Make the questions relevant to your business.
Sure, every customer service representative will have a situation where they had to deal with an angry customer, but how does that apply to your company. Tell them about a specific situation that can or has happened, and ask what they would do about it.
Understand how to evaluate their answers.
Though, part of the process of behavioral interviews is knowing how to evaluate the answers. The truth is, there is no one right answer to this kind of question. What you’re really looking for is how closely the candidate’s answers match the way your company conducts business.
At Professional Staffing Group, we work closely with our candidates to help them understand how to present themselves professionally and make a good first impression, on paper and in person. Register with us today and let us help you connect with the best job opportunities in our region.
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